Our privacy policy

This Privacy Policy governs the manner in which Wubbub collects, uses, maintains and discloses information collected from users (each, a "User") of the Wubbub.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Wubbub.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, download books and stories, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Where you have supplied us with information about you, including registration details and payment information, it is your sole responsibility to ensure that this information is complete, accurate and up to date.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, referral URL, and the Internet service providers utilised and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance the User’s experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them, such as pages viewed and links clicked. The User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Wubbub may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To run a promotion, contest, survey or other Site feature
  • To detect and prevent fraudulent activity
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include event announcements, company news, updates, author and book updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and it’s Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
 Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Where the User downloads, reviews and gives feedback for books and stories we will share information with the author, agent or publisher as required.

We also share and store a limited amount of data, such as emails, first names, job titles and site activity with our service providers, to help us contact you if you opted in to our mailing lists, to see how our site is used, or offer you a better service. Currently this is limited to:

  • Mailchimp - an email marketing platform. You can find their Privacy Policy here
  • Sendinblue - an email distribution platform. You can find their Privacy Policy here
  • Segment - a web analytics platform. You can find their Privacy Policy here
  • Stripe - a payment processing provider. You can find their Privacy Policy here

Access to your data

You have the right to see all the data we hold relating to you, and how we use it. If you would like to see the data we have please contact us via email.

Deleting your account and Data

If you no longer wish to use your Wubbub account, you can delete your account and data by logging in to your account and selecting 'delete'. Alternatively please email us requesting deletion of your account. 


Changes to this privacy policy

Wubbub has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Wubbub

 1-6 Ward Royal Parade

 Alma Road

 Windsor

 SL4 3HR

 01753866865

 hello at wubbub dot com


This document was last updated on September 16, 2020